Holiday Inn Express Job Descriptions

Housekeeping Associate
Front Desk Associate
Team Leader
Assistant Manager
General Manager

Housekeeping Associate Click here to download the application
Our Housekeepers are responsible for the cleanliness of our guests’ rooms. They must be able to adhere to strict cleaning guidelines and specified times that the rooms must be cleaned in. Our Housekeepers are critical in providing our guests with an outstanding stay at our facilities!

Some basics we need from you…
Excellent guest service
Strong organization and cleaning skills
Honesty and respect of others’ personal property

Some typical duties….
Tending to guest requests of additional towels and other items
Ability to thoroughly clean rooms in given time frame

Front Desk Associate Click here to download the application
Our Front Desk Associates must be able to effectively multi-task. They check in guests, take phone reservations, and actively use our computer systems to do so. A friendly personality is a must in this position.

Some basics we need from you…
Excellent guest service
Strong organization skills
Computer skills
Ability to multitask
Phone skills

Some typical duties….
Maintaining top guest satisfaction scores
Troubleshooting guest issues

Team Leader Click here to download the application
Some basics we need from you…
Everything listed under the other descriptions
Property management

Some typical duties….
Maintaining top guest satisfaction scores
Troubleshooting issues
Ensuring safety of all employees and guests

Assistant Manager Click here to download the application
The Assistant Manager is also responsible for the daily operations of the hotel and ensuring that our guests are satisfied with their stay and service. They consult with the General Manager on any management issues regarding guests or employees.

Some basics we need from you…
Everything listed under the other descriptions
Excellent guest service
Strong organization skills
Ability to make sales calls
Ability to multitask
Property management

Some typical duties….
Maintaining top guest satisfaction scores
Troubleshooting issues
Ensuring safety of all employees and guests

General Manager Click here to download the application
The General Manager is responsible for the day to day operations of the hotel. Guest satisfaction is top priority. The General Manager must also be able to hire and manage a staff comprised of an Assistant Manager, Team Leader, Front Desk Associates, and Housekeeping Associates.

Some basics we need from you…
Everything listed under the other descriptions
Excellent guest service
Strong organization skills
Ability to make sales calls
Ability to multitask
Property management

Some typical duties….
Maintaining top guest satisfaction scores
Troubleshooting issues
Ensuring safety of all employees and guests
Sales Calls
Interviewing, Hiring, and other onboarding duties